Welcome to our information center where you can view Quick user video guides or download full guides (available in links list below)
1) How to place your iPad in & out of the case :
2) How to Pair and use the keyboard and trackpad functions (1st pairing illustration also available in pictures below
3) Learn how to use your Trackpad gestures and advanced settings for Gold & Cherry iPad Trackpad - Click here
In order to connect your iPad to your keyboard use this 3 steps :
*( please notice there are 2 options for doing that depending on your case model and whether it have the special button or not. in case you don't see this button then would need to use 2 keys combination as follow :
The Bluetooth does not pair with the case. what can i do? - easy just restart your iPad by doing "power off" and then turn it on. then start the 3 steps on top.
if that does not help? - just restart your iPad by doing "power off" and then turn it on. then start the 3 steps on top.
Still not working? Charge your keyboard for another full 6 hours , go to your iPad setting and if you paired in the past, please delete the paired connection (setting-> bluetooth-> click on the " i " of bluetooth keyboard-> "forget device" and try again to pair.
Even this didn't work? -press on the L+S+Z and hold for 2 seconds to reset your keyboard to factory setting or contact us via mail to Support@goldandcherry.com
View or download our Smart keyboard Cases manuals :
Apple created several iPad generations and models in different sizes over the years.
It is important you would find out your official Apple iPad "Model number" to insure a perfect fit with our Smart-Cases and accessories.
There are 2 easy ways to identify your exact iPad model number and search it on our shop to find the suitable Smart cases and accessories.
Option 1 :VIA iPad SETTINGS
Go to iPad "Settings" app
Click "General" >> then click "About"
Look for the "Model" Row
Tap on that row once to see the model in the format of 5 digits code Capital "A" followed by 4 numbers (forEx: A1701)
Copy that model number to the search box to find compatible items
Watch video of that process :
Search the model number to find your iPad smart case:
Still need help? Click to leave us a message
IDENTIFICATION METHOD #2 : VIA IPAD LABEL ON ITS BACK
Search Smart-Case by your iPad model:
Look at the iPad back label to find your model number and you can use it to search for suitable items on our shop. The number you're looking for is labelled 'Model' On the iPad back, For example, the Model Number is A1701 (shown in the zoom-in), using this format of Capital "A" followed by 4 numbers is the iPad Model number.
input the Model Number in the search box and find the right products for your iPad .
Let us help you identify your iPad model and its compatible devices: