Returns Policy - Gold & Cherry

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Returns Policy

RETURNS POLICY

You get 30 calendar days to cancel your order if you have changed your mind. This 4 week cancellation period starts from the day you have received the items in your order. Find out how to return your item(s) at number 3.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund in the same time frame of 30 days.

 

FAULTY GOODS

Please return your item(s) to us within 30 days after receiving your item, and remember to get in touch before returning. You can do this by going to our Customer Care Hub on support@goldandcherry.com or go to the 'Contact Us' section and on of our agents will help you.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

  

HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST? 

  1. Repack the item with all the tags still attached.
  2. Request us for a return address Via mail on support@goldandcherry.com
  3. Finally, post it off! (on your own expenses) Make sure you get proof of postage(international tracking number|) ,keep it safe! and sent it to us VIA mail.

You need to get it back to us within 30 days from the date on your delivery note. 

We cannot offer refunds if the item has been broken. we can only replace.


HOW LONG DOES IT TAKE TO PROCESS RETURNS?

once we receiving your return the next step is for us to check the item(s). Once we check it we’ll refund your in the same way the payment was made (paypal/card). The funds should appear on your bank statement within 3-5 working days (how fast? depends on your card issuer). 

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If your return has not been credited within 30 days of sending your parcel to us, please send us your proof of postage receipt. We will then process an investigation on your behalf and get back to you within 7 working days.

CAN YOU EXCHANGE INSTEAD OF A REFUND?

sure , we will be happy to assist in this process. Simply return your item(s) by following these easy steps offered in this page. and let us know you need a replacement part.

Refunds

If you wish to return your item for a refund that will cancel any "Free Shipping" offer you received on your order and the shipping cost will be deducted upon refund as follow rates by model:

  • General accessories Small pack- $17
  • iPad mini 7.9" case- $17
  • iPad 9.7" Basic- $22
  • iPad 9.7" (2,3,4)- $33
  • iPad 9.7" detach/360 case- $30
  • iPad 9.7" premium case- $39
  • iPad 10.5"/11" case- $41
  • iPad 12.9" case- $44

    General costs for Express shipping :
  • DHL/USPS EXPRESS Pack - $64

Our returns address:

 5th. Floor, Unit A, Building 2, Yongqi Technology Park, Yintian Industry Zone, Xixiang, Bao'an district.City: ShenZhen
Province: GuangDong
Zip\post code:518101
Country: China