Here's a video of this process :
We provide you with 14 calendar days to send back your purchased goods for a refund. This 14 days cancellation period starts from the day you have received the item(s) in your order.
* Free shipping is included on all orders as a promo and is canceled once the order gets shipped back for a refund. The shipping fee of -$25 is taken out of the refund amount.
** Partial refund can be a result of turn/missing/damaged/marked/non reusable: item box/box sleeve/item manual .
*** Check our 1 Year limited warranty policy for more options past the 14 days window.
Gold & Cherry Pittston, Pennsylvania, USA - Full address will be given together with the RMA request on the email
We understand this can happen, ordering a product then suddenly filled with buyer's remorse! If this happens to you, contact our Customer Support Team email@example.com as soon as possible and we will do our best to cancel your order before it's going in the delivery pipeline.
If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return during our normal 14 days return policy.
In case of Failed delivery / wrong address/refusal of acceptance, there will be an additional deduction fee of $35 for the delivery return process.
You are welcome to exchange it within our 14 days returns window. Sure, we understand mistakes can happen and you might have ordered the wrong part, will be happy to assist in this process. Simply let us know you need a replacement part via mail firstname.lastname@example.org together with the reason or issue so we can help you source the right part for your needs and help you return your item(s).
(*please note replacement process involves extra shipping fees for returning and replacing items )
Monday – Friday
9:00am – 5:00pm EST
Email contact: email@example.com
Once we receive your return we examine your item(s). Once processed (can take up to 7 business days ) we will refund you in the same way the payment was made (Apple pay/card). The funds should appear on your bank statement within 3-5 working days (how fast? depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If you do not see the refund reflected in your banking statement within 30 days of your item delivery to us, please send us your proof of postage delivery. We will refund you on the same day.
important note that we will not issue payback for any shipping fees/duty fees associated with your returning package.
DISCLAIMERS - Gold & Cherry disclaims all liability for any damage or malfunction caused to any separately purchased Apple® products, and shall not be responsible under any implied or expressed warranty or guarantee about any separately purchased Apple®.
You may not even need to ship the item back for a replacement!
We do our best to ensure the quality of our items and test each item before it's packed to ensure quality and functionality, it is unfortunate but sometimes cargo may get damaged during the transit process, In case you have received faulty/damaged goods you can open a claim VIA mail to firstname.lastname@example.org within 7 days from the delivery date to be eligible for free replacement considered.
In your claim Please provide your best description of your issue supported by photos/videos of the item + item Box and item Packaging including the original shipping label.
For technical issues regarding iPad cases please use your smartphone to create a video showing this "script", each complaint should have a video showing the 4 steps so our agents can evaluate the issue and eligibility of your free replacement:
1) Go to settings > General > about > show model number and software version
2) Turn on the keyboard after a minimum of 2 hours of charge.
3) On your keyboard click button combo of (left Fn + "C") Or the special Bluetooth button (on some of the newer models) to enter pairing mode then go to settings and find "iPad keyboard" click it to connect
4) Open Apple's official "Notes" app and start clicking each button to see all buttons work.
This information can help our agents give you accurate solutions, in case we cannot sort out the issue remotely our agents will be able to offer you a FREE replacement unit instead of paying to send back the broken item for replacement, Our customers reported that ending up with a new item in shorter period creates the best replacement experience.
Your Apple's device official "Model number" is the best and easy way to ensure a perfect fit of your Apple iPad, iPhone or Apple watch with our Cases & Other accessories.
Method #1 for iPads/ iPhones:
Here's a video of this process :
Method #2 Good for iPads/ iPhones/Apple Watches:
Method #3Specific for Apple watches :