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Returns/Replacements & Refunds Policy

RETURN FOR REPLACEMENT

REPLACE WRONGLY ORDERED ITEM/S (WITHIN 14 DAYS) All our items description show what iPad models are supported. We can understand it can be confusing sometimes, for that reason we have created our iPad model Identification guide, Please go over our guide to find out what iPad model you have.
In order to have the fastest and most cost effective replacement experience you should:
  1. Go ahead and place a new order with the right items from our shop
  2. Send us the return request for the previous order with the item/s you like to return for a refund Via email to support@goldandcherry.com
We can help you with the identification process if needed and once we figure out your iPad model A-number we can make sure to direct you to the right items for a perfect fit.


RETURN FOR REFUND (WITHIN 14 DAYS)

We provide you with 14 calendar days to send back your purchased goods for a refund. This 14 days cancellation period starts from the day you have received the item(s) in your order. 

  • Full refund ( *Minus shipping fee ) for unused and unopened products.
  • *Partial refund (up to 50%) For any open box. Partial refund amount at the discretion of our quality assurance team , based on inspection of returned product & packaging & **Minus shipping fee
  • No refund if product is damaged / unusable, if received damaged a free replacement is available (please read about Faulty goods below).

* Partial refund is a result of our strict covid-19 policy. every open box get sterilized and cover boxes fully replaced as well as the unit being sold with 50% discount on our clearance section.

** Minus shipping fee as in carrier's invoice ,whether customer paid in full / Partially paid for / was given free as sales promo.

*** Check our 1 Year limited warranty policy for more options pass the 14 days window. 

CAN YOU CANCEL AN ORDER BEFORE DELIVERY?

We understand this can happen, ordering a product then suddenly filled with buyers remorse! If this happens to you, contact our Customer Support Team support@goldandcherry.com as soon as possible and we will do our best to cancel your order before its going in the delivery pipeline.

If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return during our normal 14 days return policy.

In case of Failed delivery / wrong address / refuse of acceptance there will be additional deduction fee of $35 for the delivery return process. 

ORDERED THE WRONG PART?

You are welcome to exchange it within our 14 days returns window .Sure, we understand mistakes can happen and you might have ordered the wrong part,  will be happy to assist in this process. Simply let us know you need a replacement part via mail support@goldandcherry.com together with the reason or issue so we can help you source the right part for your needs and help you return your item(s) .
(*please note replacement process involves extra shipping fees for returning and replacing items )

HOW TO RETURN AN ITEM CORRECTLY?

In case you decide to return your item for replacement or refund : 
  • Repack the item in the same way you got it, together with the box, box-sleeve , user manual and charging cable.
  • Contact us via Email : support@goldandcherry.com to get the returns info available for your location +  receive your Return Material approval (RMA) number and your country Returns Slip that you need to stick on the box and post it back to us (at your own expense)  Make sure you get proof of postage in the form of a tracking number ,keep it safe! and send it to us VIA Email.
*Important notice :  we are not able to process return packs with missing RMA number or Returns slip.

Return Address:

Gold & Cherry Pittston, Pennsylvania, USA - Full address will be given together with the RMA request on email
*Important notice :  we are not able to process return packs with missing RMA number or Returns slip.

Office hours

Monday – Friday
9:00am – 5:00pm EST
Email contact: support@goldandcherry.com

    HOW LONG DOES IT TAKE TO PROCESS A REFUND?

    Once we receive your return we examen your item(s). Once processed (can take up to 7 business days ) we will refund you in the same way the payment was made (paypal/card). The funds should appear on your bank statement within 3-5 working days (how fast? depends on your card issuer). 

    We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    If your do not see the refund reflects in your banking statement within 30 days from your item delivery to us, please send us your proof of postage delivery. We will refund you on the same day.

      important note that we will not issue pay back for any shipping fees/duty fees associated with your returning package. 

      DISCLAIMERS - Gold & Cherry disclaims all liability for any damage or malfunction caused to any separately purchased Apple® iPad , and shall not be responsible under any implied or expressed warranty or guarantee in relation to any separately purchased Apple® .

      RECEIVED FAULTY/DAMAGED GOODS?

      You may not even need to ship the item back for replacement!
      We do our best to ensure our items quality and test each item before its packed to insure quality and functionality, it is unfortunate but sometimes cargo may get damaged during transit process , In case you have receive faulty/damaged goods you can open a claim VIA mail to support@goldandcherry.com within 7 days from delivery date to be eligible for free replacement considerment. 
      In your claim Please provide your best description of your issue supported by photos/videos of the item + item Box and item Packaging including the original shipping label.
      For technical issues complaint please use your smartphone to create a video showing this "script" , each complain should have video showing the 4 steps so our agents can evaluate the issue and eligibility of your free replace :
      1) Go to settings > General > about > show iPad model number and software version
      2) Turn on the keyboard after minimum of 2 hours charge.
      3) On your keyboard click button combo of:    (left Fn + "C") Or the special bluetooth button  (on some of the newer models) to enter pairing mode then go to settings and find "iPad keyboard" click it to connect

      4) Open Apple's official "Notes" app and start clicking each button to see all buttons work.

      This information can help our agents give you accurate solutions , in case we cannot sort out the issue remotely our agents will be able to offer you FREE replacement unit instead of paying to send back the broken item for replacement , Our customers reported that ending up with a new item in shorter time period creates the best replacement experience.