We understand mistakes can happen and you might have ordered the wrong part, Our agents be happy to assist in this process.
Simply let us know if you need a replacement part via Email to email@example.com together with the reason or issue so we can help you source the right part for your needs and help you return your item(s).
Option 2 - Return the original item for a model/size replacement:
Monday – Friday
9:00am – 5:00pm EST
Email contact: firstname.lastname@example.org
We approve refunds of new in-the-box item/s.
Create a return for refund request via email to email@example.com to send back your item/s for a refund, Cancellation period is 14 calendar days from the day we deliver your order.
* If you have used the "free shipping" offer on your order the promotion will be canceled and the shipping fee of $25 will be taken out of the refund amount.
** Partial refund can be a result of torn/missing/damaged/marked/non reusable: item box/box sleeve/item manual .
Gold & Cherry Pittston, Pennsylvania, USA - Full address will be given together with the RMA email.
We understand this can happen, ordering a product then suddenly filled with buyer's remorse!
If this happens to you, Contact our Support Team at firstname.lastname@example.org as soon as possible and we will do our best to cancel your order before it's going in the delivery pipeline.
If your order has already dropped into the processing phase we can't stop the shipping process. Therefore you will have to return your order for a refund by reaching out and receiving an RMA for the return during our normal 14 days return policy.
In case of Failed delivery / wrong address/ refusal of acceptance there will be an additional deduction fee of $35 for the delivery return process.
Once we receive your return we examine your item(s). Once processed (can take up to 7 business days ) we will refund you in the same way the payment was made (Apple pay/card). The funds should appear on your bank statement within 3-5 working days (how fast? depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If you do not see the refund reflected in your banking statement within 30 days of your item delivery to us, please send us your proof of postage delivery. We will refund you on the same day.
important note that we will not issue payback for any shipping fees/duty fees associated with your returning package.
DISCLAIMERS - Gold & Cherry disclaims all liability for any damage or malfunction caused to any separately purchased Apple® products, and shall not be responsible under any implied or expressed warranty or guarantee about any separately purchased Apple®.
You may not even need to ship the item back for a replacement!
We do our best to ensure the quality of our items and test each item before it's packed to ensure quality and functionality, it is unfortunate but sometimes cargo may get damaged during the transit process, In case you have received faulty/damaged goods you can open a claim VIA mail to email@example.com within 7 days from the delivery date to be eligible for free replacement using our included shipment insurance policy.
In your claim Please provide your best description of your issue supported by photos/videos of the item + item Box and item Packaging including the original shipping label as detailed below :