IDENTIFICATION METHOD #1 : VIA IPAD LABEL ON ITS BACK
We understand this can happen, ordering a product then suddenly filled with buyers remorse! If this happens to you, contact our Customer Support Team firstname.lastname@example.org as soon as possible and we will do our best to cancel your order before its going in the delivery pipeline.
If your order has already dropped into the processing phase, we are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return as per our normal 30 day return policy.
In case of failed delivery / refuse of acceptance there will be additional deduction fee of $35 for the delivery return process.
You are welcome to exchange it within our 30 days returns window .Sure, we understand mistakes can happen and you might have ordered the wrong part, will be happy to assist in this process. Simply let us know you need a replacement part via mail email@example.com together with the reason or issue so we can help you source the right part for your needs and help you return your item(s) please note replacement process involves extra shipping fees for returning and replacing item(s).
We provide you with 30 calendar days to send back your purchased goods for a refund. This 30 days cancellation period starts from the day you have received the item(s) in your order.
* Check our 1 Year limited warranty policy for more options pass the 30 days window.
** Minus shipping fee as in carrier's invoice whether customer paid/partially paid for or was given free as sales promo.
*** Please read about how to return an item in the sections below.
Returns address :
Address line : 5th. Floor, Unit A, Building 2, Yongqi Technology Park,
Yintian Industry Zone, Xixiang, Bao'an district.City: ShenZhen
Monday – Friday
9:00am – 5:00pm ET
Once we receive your return we will examen your item(s). Once processed (can take up to 7 business days ) we will refund you in the same way the payment was made (paypal/card). The funds should appear on your bank statement within 3-5 working days (how fast? depends on your card issuer).
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If your have been credited within 30 days from sending your parcel to us, please send us your proof of postage delivery. We will investigate it and get back to you within 7 working days.
important note that we will not issue pay back for any shipping fees of your returning package.
DISCLAIMERS - Gold & Cherry disclaims all liability for any damage or malfunction caused to any separately purchased Apple® iPad , and shall not be responsible under any implied or expressed warranty or guarantee in relation to any separately purchased Apple® .
You may not even need to ship the item back for replacement!
We do our best to ensure our items quality and test each item before its packed to insure quality and functionality, it is unfortunate but sometimes cargo may get damaged during transit process , In case you have receive faulty/damaged goods you can open a claim VIA mail to firstname.lastname@example.org within 7 days from delivery date to be eligible for free replacement considerment.
In your claim Please provide your best description of your issue supported by photos/videos of the item + item Box and item Packaging including the original shipping label.
For technical issues complaint please use your phone create a video showing this "script" , each complain should have video showing this steps so our agents can evaluate the issue :
1) Go to settings > General > about > show iPad model number and software version
2) turn on the keyboard after min of 2 hours charge.
3) On the keyboard click Cmd + "C" Or /special bluetooth button (on some of the newer models) to enter pairing mode then go to settings and find "iPad keyboard" click it to connect
4) Open Apple's official "Notes" app and start taiping to see all buttons work.
This information can help our agents give you accurate solutions , in case we cannot sort out the issue remotely our agents will be able to offer you FREE replacement unit only pay shipping ( see rates ) instead of paying to send back the broken item for replacement , Our customers reported that ending up with a new item in shorter time period creates the best replacement experience.
Apple created several iPad generations and models in different sizes over the years.
It is important you would find out your official Apple iPad "Model number" to insure a perfect fit with our Smart-Cases and accessories.
There are 2 easy ways to identify your exact iPad model number and search it on our shop to find the suitable Smart cases and accessories.
IDENTIFICATION METHOD #1 : VIA IPAD LABEL ON ITS BACK
Search Smart-Case by your iPad model:
Look at the iPad back label to find your model number and you can use it to search for suitable items on our shop. The number you're looking for is labelled 'Model' On the iPad back, For example, the Model Number is A1701 (shown in the zoom-in), using this format of Capital "A" followed by 4 numbers is the iPad Model number.
input the Model Number in the search box and find the right products for your iPad .
Option 2 :VIA iPad SETTINGS
Go to iPad "Settings" app