TRACK ORDER

Thank you for choosing Gold & Cherry. Once your order is fulfilled you will be given your tracking number, you can paste your tracking number in the text box below .( If you are tracking DHL  then make sure you choose the DHL icon  after result show "not found" and the system will track it)

In case the tracker does not recognise your tracking number please visit DHL Tracking System  and track again.

In case you did not choose DHL as a carrier option for your order then you can use this link to track our other carriers orders status https://www.stone3pl.com 


About Shipping

In order to deliver as soon as possible, keeping costs low as possible , We provide you the option to choose between 2 shipping methods:

1. Free Air mail shipment - 14-30 business days delivery in some countries during current Covid-19 outbreak for information from USPS click here

2. DHL/UPS shipping -  4-8  Business days delivery* (UPDATE: possible delays of up to 6 working days in some countries during current Covid-19 outbreak read more information by DHL here  )

We make an effort to ship the goods as soon as you place the order, and in Air mail the package leave our warehouse up to 24 hours after the order, in the DHL/UPS shipment it will be shipped in within the same business day.

* Remote locations- Please note that some address are consider to be remote by DHL/UPS, in a case of a remote location the goods will be shipped via Air mail and the shipping fee (if applied) will be refunded, you can check your address in this list here

Tracking

Tracking information should be provided within 24-72 hours Via mail from support@goldandcherry.com
once provided with a tracking code you can track your order using 3 simple steps:

  • copy the tracking code provided on your order shipping confirmation email or log in to your account with us (*if you did not find it look for email from support@goldandcherry.com, please also check spam box)
  • Paste the tracking code in the text box and click "Track" 

Your item status can show any one of this options :

  • "delivered" - will show only once the item is delivered to the address  
  • "in Transit" - while in transit the item will go Via stations on its way to your final address, each station will show up on the tracking history list.
  • "Pick up" - in case of failed delivery attempts,  or remote locations you might be requested to pick up your goods from your local post office. you shall do that within 7 days or you risk losing your item.
  • "not found" - sometimes it might take up to 7 days for tracking to show up on the online tracking system. please try tracking 7 days after purchase.
  • "Alert" - in case of address format error or unsolved customs issues, the item will be destroyed by the post office or sent back to sender. if you see this status please email support for solution support@goldandcherry.com
  • "undelivered" - In case of Multiple failed delivery attempts to the provided address the item might be destroyed by the shipping carrier. 

Duty cost

Gold & Cherry uses the best shipping carriers and agents , we guarantee full delivery protection with every purchase ,
Our free Air-mail Shipment have a 99% no fee customs clearance while DHL/UPS have a 92% no fee custom clearance.

Any local customs fees / Duty costs that might be collected cannot be reimbursed.