Shipping and Tracking
We believe that every item we sell need to get to his buyer as soon as possible, and with lowest cost as possible, this is why we give the option to choose between 2 shipping methods:
1. Free Air mail shipment - 10-20 business days
2. DHL/UPS shipping - 2-5 Business days*
We make an effort to ship the goods as soon as you place the order, and in Air mail the package leave our warehouse up to 24 hours after the order, in the DHL/UPS shipment it will be shipped in within the same business day.
* Remote locations- Please note that some address are consider to be remote by DHL/UPS, in a case of a remote location the goods will be shipped via Air mail and the shipping fee (if applied) will be refunded, you can check your address in this list here
Gold and Cherry do the best to use shipping agents that will known for very high rate of customs clearance, the Air mail Shipment have over 99% customs clearance while DHL/UPS have a 92% custom clearance.
Any customs fee / Duty cost that might apply will not be reimbursed.
Tracking information should be provided within 24-72 hours Via mail from firstname.lastname@example.org
once provided with a tracking code you can track your order using 3 simple steps:
- copy the tracking code provided on your order shipping confirmation email (*if you did not find it look for email from email@example.com, please also check spam box)
- Go to the tracking section below and choose your language from the top bar
- Paste the tracking code in the text box and click "Track"
Your item status can show any one of this options :
- "not found" - sometimes it might take up to 7 days for tracking to show up on the online tracking system. please try tracking 7 days after purchase
- "in Transit" - while in transit the item will go Via stations on its way to your final address, each station will show up on the tracking history list.
- "Pick up" - in case of failed delivery attempts, or remote locations you might be requested to pick up your goods from your local post office. you shell do that within 7 days or you risk loosing your item.
- "Alert" - in case of address format error or unsolved customs issues, the item will be destroyed by the post office or sent back to sender. if you see this status please email support for solution firstname.lastname@example.org
- "undelivered" - In case off Multiple failed delivery attempts to the provided address the item might be destroyed by the shipping carrier.
- "delivered" - will show only once the item is delivered to the address