At Gold & Cherry, we use only reliable premium carriers to ensure fast door to door deliveries, We usually provide you the option to choose between 2 shipping options depending on your address location:
1. Free 2-8 days Standard/Airmail shipping (DHL/USPS/UPS...)
2. Priority/Express 1-2 days Shipping (DHL EXPRESS/UPS EXPRESS/USPS EXPRESS...)
Tracking information would be provided Via email from support@goldandcherry.com
Log in to your account, Click the tracking code under your order, Or click the tracking link in your order shipping confirmation email
*look for an email from support@goldandcherry.com, please also check the spam box
Your Tracking can show any one of these shipping status :
- "Delivered" - will show only once the item is delivered to the address
- "in Transit"/in Route - while in transit the item will go Via stations on its way to your final address, each station will show up on the tracking history list.
- "Shipping label created"- Your item is already picked up by the carrier and its whereabouts will show on its next station.
- "Pick up" - in case of failed delivery attempts, or remote locations you might be requested to pick up your goods from your local post office. you should do that within 7 days or you risk losing your item without reimbursement.
- "not found" - sometimes it might take a few days for tracking to show up on the online tracking system. please try tracking a few days after purchase.
- "Alert" - in case of address format error or unresolved customs issues, the item will be destroyed by the post office or sent back to the sender. if you see this status please email support for solution support@goldandcherry.com
- "undelivered" - In case of Multiple failed delivery attempts to the provided address the item might be destroyed by the shipping carrier.
Duty costs
Gold & Cherry uses the best shipping carriers and agents, we guarantee full delivery protection with every purchase, and US domestic orders have no duty collection. International shipments (outside the US) may have local customs fees / Duty costs / Import taxes collected and cannot be reimbursed.
* We make an effort to ship the goods the same day you place the order.
* Remote locations- Please note that some addresses are considered to be remote by DHL/UPS, in a case of a remote location the goods will be shipped via Airmail and the express shipping fee (if applied) will be refunded, you can check your address in this list here
