FAQ's - Gold & Cherry

Free Shipping worldwide + Free DHL EXPRESS shipping on orders over $150 DHL 

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FAQ's

HOW DOES SHIPPING WORK?

Gold&Cherry partners with global carriers in order to provide you the best prices . This means that your order is shipped directly from China via our partnership with your local mail post provider and our international carriers. 

Because we ship directly from our partners in these countries, your item may take 10-15 days to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S, your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Just Visit our returns policy page and follow the steps.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email To info@goldandcherry.com and we'll get back to you within 1-2 business days.

 

 

*PROCESSING  TIME REGULAR SHIPPING 

Every order will have an average of 2 days and a maximum processing time of 7 days before it will be shipped, in this time the order will be checked for quality control, if any information provided by the client is missing or incorrect the processing time might delay till the problem will be fixed.

*DHL SHIPPING 

DHL processing time might take up to a week, we reserve the option to ship the item to clients that leave in a remote location (listed by DHL) via Express post and not DHL, in case of issues with DHL, we will ship your item via Fedex

*SHIPPING TIME

In regards to the shipping and processing any mention of delivery time frame is referring to business days, in holiday season due to high demand in domestic and and international customs, shipping time might delay